1. A. Recruitment and Selection Training Course

Effective recruitment and employee selection ensures that the right people are placed in the right job, but it is not always an easy process. Having a well-designed recruitment process helps to increase job satisfaction, reduce wastage of resources, achieve better retention of employees and improves productivity.

After completing this course participant will be able to:


  • Master the recruitment process

Recognise the G.R.O.W. model & how to set goals

Learn how to prepare for the interview & question process

Different types of interviews

Conducting background checks

Identify & avoid bias when making an offer

Discover new ways of retaining talent & measuring growth

Setting up an orientation program


  1. Emotional Intelligence (EQ) Training 

Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way.  So instead of over-reacting and over-compensating when things don’t go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

Having completed this course participant will have learned how to:

  • Define Emotional Intelligence (EQ)
  • Identify the benefits of having higher emotional intelligence
  • Learn the four core skills required to practice emotional intelligence
  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Successfully communicate with others in a non-verbal manner
  • Verbally communicate with others with emotional awareness
  • Interpret and manage your emotions in any situation
  • Master tools to regulate and gain control of your own emotions
  • Articulate your emotions using the right verbal and non-verbal language
  • Balance optimism and pessimism for best outcomes
  • Effectively impact others emotional experiences
  • Relate emotional intelligence to workplace situations
  • Implement these concepts and techniques in the workplace


  1. Enhancing Job Performance:

Skills for Achieving Personal & Organisational Goals

This programme is designed for:

  • Those seeking to improve their own and others job performance
  • Individuals who desire to develop in all aspects of their work and personal life


This innovative and motivating programme will cover all aspects of job performance. Job performance most commonly refers to whether a person performs their job well. While there is confusion over how it should be exactly defined, performance is an extremely important criterion that relates to organizational outcomes and success. Strongly tied to this concept are the areas of personal motivation, organisational & individual psychology, performance management and group and teamwork.

Key areas covered include:

  • The skills that team leaders need in relation to job performance
  • Understanding yourself and others
  • How to motivate yourself
  • The importance of goal setting
  • Understand performance decline
  • Methods to cope with stress at the workplace
  • Learn how to manage conflict through negotiation and mediation
  • Understand the key aspects of job performance
  • Describe the key theories and approaches related to performance
  • Understand the psychology of motivation
  • Demonstrate a understanding of performance management
  • Understand groups and teams
  • Identify people’s behavioural strengths and weaknesses in the workplace
  • Develop mechanism to cope with stress at the workplace
  • Develop critical thinking skills
  • Manage conflict through negotiation and mediation


  1. Behavioural Interview Techniques 

Actively seeking out qualified candidates is the best way to ensure that you find the talent you require. Effective recruitment is essential to improve the quality of the workforce and cut costs on frequent hires.

Effective Recruitment: Behavioural Interview Techniques Training Course is a short and to-the-point course that teaches participants how to use the tools and techniques to recruit successfully every time.

This Behavioural Interview Training course is designed for both new and experienced recruiters and HR generalists.

After completing this course, participants will:


  • Learn about current trends in recruitment and selection

Gain some tips on sourcing great candidates

Recognise pros and cons of different types of interviews

Identify, categorise and plan the strategic use of different styles of questioning

Learn some techniques to avoid bias

Develop strategies for measuring effectiveness, results and continuous improvement


  1. Coaching and Mentoring Training Course

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

participants will:

  • Understand the G.R.O.W. model and apply it
  • Learn to set appropriate, effective goals using the S.M.A.R.T. technique
  • Learn how to recognise the current state or reality of an employee’s situation
  • Learn to identify coaching and mentoring options for your employees, creating a preliminary plan with action steps
  • Learn how to develop a complete plan, including motivational opportunities to drive accomplishment
  • Understand the importance of building & fostering trust with employees
  • Master the art of giving effective feedback while maintaining trust
  • Recognise & overcome common obstacles that are holding employees back
  • Know when it is the right time to stop coaching an employee
  • Learn to continue to transition an employee to other opportunities for continued growth



  1. Advanced Human Resource Management

Changing business environments more than ever demand creative solutions from International HR departments to ensure the strategic harmony within the business is maintained.

HR should be seen as having an important role to play rather than just an overhead cost. The challenge for how HR contributes to the business will demand a major rethink by the HR managers and staff and then equally as important how to measure that contribution.

The programme focuses on:

  • Changes in Business and the demands on HR
  • What HR Strategic Thinking is ‘and what it looks like’
  • Translating the HR Strategy into Meaningful Action
  • Examining Changes in Culture
  • How International HR functions now and in the future
  • Demonstrating how HR can benefit the Organisation
  • Develop your understanding of HR Strategic Thinking and it’s place in business
  • Experience new HR framework and understand the resulting organisation structural changes needed
  • Assessing the existing position and develop future strategies including case study
  • Understand and use strategic models and implementation processes to deliver future based results
  • Understand and be able to deliver corporate programmes to initiate organisational cultural changes
  • Explore new motivational model(s) to re-energizing the organisation
  • Develop existing appraisal systems to produce measurable improvements in performance and competency performance- case study
  • Understand and be able to use your own creativity to improve HR performance
  • New approaches to pay and benefits
  • Explore knowledge management and the expanding role of emotional intelligence in tomorrow’s organisation
  • Creating added value to satisfy business key performance indicators


Target group

  • Human Resource staff who wish to consider future HR delivery
  • Managers who have an interest in performance improvement through people development
  • Managers who want to understand the value adding processes HR can offer in supporting the organisation
  • Line Managers wishing to explore options in the introduction of new pay and benefits system can change productivity
  • Employees wishing to pursue a senior career in Human Resources


  1. Effective Human Resources Administrator

This highly informative new programme presents an opportunity for delegates to update and further develop their understanding of effective HR Administration. Delegates will learn all about the necessary personal attributes, company processes and various support systems employed to successfully perform the role competently.

The programme explores the full spectrum of Human Resource responsibilities including:-

  • Recruitment interview processes and techniques
  • Being effective in your work on a day to day basis
  • HR’s role in performance appraisals
  • Examining Human Resource Processes
  • Contractual requirements, including international anomalies
  • Discipline and exit interviewing requirements
  • What next for the future of HR provision
  • Describe the work and structure of a modern personnel (HR) department
  • State why accurate and accessible HR records and processes are essential
  • Describe the steps involved in administering a recruitment campaign
  • State the HR requirements for the induction of a new employee
  • Describe the uses of different selection and recruitment tools
  • Help to plan and administer performance appraisals
  • Contractual difference and the reasons behind them.
  • State the benefits of having an HR Strategy and long term HR Plan

Designed for 

  • Managers who wish to experience the see the added value HR can contribute to an organisation
  • Professionals who have an interest in the relationship between Human Resources and improving the performance of people
  • Managers considering a new career or sabbatical in HR and seeking a comprehensive overview of the Administrators role and responsibilities
  • Human Resource consultants who wish to update their knowledge need to attend this informative programme
  • Human Resource Staff or HR Administrators wishing to refresh their knowledge of the role