Professional Telephone Skills

Course Code: P.T.S

Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more, Professional Telephone Skills Course.  This course was developed to help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.

About Course

After completing this course participant will have learned to:

• Learn how to provide effective client service over the phone
• Project a professional image over the phone
• Master a professional, effective & reassuring telephone voice
• Gain client’s trust using proven communication techniques
• Learn to question effectively over the phone
• Master proven techniques to professionally manage irate customers
• Learn tips for handling a busy reception
• Phrase words more effectively for positive and clearer communication
• Establish the right words for unambiguous, positive & productive communication
• Leave effective voicemail messages